My Team has achieved what has, in the past seven months, been an elusive goal. Our Quality scores are at 71% for the month, with a record-breaking 82% performance just from last week. Phenomenal.
Tonight, I will report this to our regional team and for sure we’ll be asked what did we do differently to make this happen?
What did we do?
We just stuck to our guns. We kept working on it and working on it and working on it. We celebrated each little win and learned from every opportunity. We took stock of our capabilities, understood our challenges and worked together to make the strong stronger, and the rest even better.
Every once in awhile, I read the TED newsletter that regularly gets sent to my Inbox and actually click through to watch a video or two. Today, it was Shonda Rhimes – TV Titan who is behind Grey’s Anatomy and How to Get Away with Murder, among others. She was up for a TED Talk and spoke of her year of saying Yes to everything – especially to her kids asking her to play.
I love the way she spoke. I’ve never seen her interviewed before but I am familiar with her work. Such a genius she must be. So creative, focused. She really must be such a Titan. But I love that she spoke about Love. About what truly brings one Joy.
There is a lot of emphasis on increasing productivity and maintaining focus on goals as a way to attain excellence. But she took a different path. Oh yes, she talked about being a workaholic and having very long workdays. But she emphasised this: Work won’t work without Play.
Recently, I have been passionate about crocheting. At other times in my life, it was blogging or baking, or blogging AND baking. No matter how long i stayed at work, no matter the demands on my time and presence, I always carved time out to do the things I wanted to do. There was always time to make Oreo Truffles, or Tres Leches cakes. I didn’t care about losing sleep – it made me happy. Whenever I started to blog, or bake, I would find myself in a certain ZONE. Same thing now about crocheting. Or about reading, sometimes. So I realised, I need to do these things to keep me sane and also to keep me going about work.
In the last 10 months or so, I’ve felt a shift deep within me. Before my recent promotion, years prior, I told my boss that I was happy and content with where I was. I didn’t see myself applying for a higher post. Truth be told, I was a bit bored. I was contemplating finding something else to do. Had I the life savings to support me with whatever I wanted to do, I probably would have left. But I needed my job and all the cushion my salary gave me. But after that amazing few days in Sagada with my husband and Team, and then transferring to a different program, things changed. I had found myself full again – not necessarily raring to go to work every single day – but not really dreading it. I felt passion for work. It was my core value of excellence that fuelled me – I had been given a huge challenge and we needed to come out on top. But that was just the beginning.
I realise now, thanks to Shonda, that just wanting to be good at what I do wouldn’t have sustained me for a long time. It can’t. What keeps me going now is being able to refill my cup daily. There are a few ways I do it too.
Cultivating relationships with the people I work with. That 5 or 15 minutes of chat about things other than work. That refills my cup.
Having lunch with friends. That adds more.
Coming home to my husband and talking about our day. Planning our grocery list. Bickering about everything, haha! That takes me almost full to the brim.
And then finding a comfortable spot to crochet or knit – that allows my cup to overflow.
And then I go to bed, wake up a few hours later, and I’m all ready for work again.
I used crocheting here because it’s what I do everyday now. But it could also be doodling, writing, reading, blogging, videoke, spending time with Amir or Alexiess. It is anything that sparks joy.
After a very long day at work, we all looked out the window, snapped and stared in awe at this rainbow. It was so vivid, and we could see the end of the rainbow – the golden Shell gasoline station across EDSA.
Whether there is or isn’t a pot of gold at that rainbow’s end didn’t matter. It’s appearance was enough to give us hope. We are in the midst of a transition at work right now and the numbers just don’t reflect where we know we should already be. It definitely broke the trend we were building up to in the past six weeks, but seeing the rainbow is a reminder to look at it in perspective.
Yes, we knew that this evolution was going to give us a further handicap. We knew it was an added challenge. But we also know what we need to do to overcome it.
There is no doubt in my mind that relentless execution of the plan will see us through to consistent success.
Thank you, Rainbow. Your presence today sure brought back some hope and a dash of color.
Friends, What does seeing the rainbow inspire in you?